Frequently Asked Questions
BOOKINGS
CAN I MAKE A BOOKING?
Click here to make a group booking.
If your group doesn’t meet the minimum booking size you’re welcome to walk-in without a booking. We always have a number of tables allocated to walk-in guests.
CAN I MAKE A BOOKING FOR TODAY/TONIGHT?
For same day bookings please call the restaurant directly. However, please keep in mind that we always have tables allocated to walk-in guests and should be able to seat you quickly.
HOW DO I MAKE A BOOKING RESERVATION?
The easiest way is to book through the booking page on our website. You can also contact the restaurant directly. Click here to find the details for your nearest Vapiano.
I HAVE A BOOKING – HOW CAN I CONFIRM IT?
Your booking is confirmed once you receive a confirmation email. Please check your junk folder in case it has gone there.
CAN I PLEASE CHANGE THE NUMBER OF PEOPLE IN MY BOOKING?
Please email the restaurant using the details on your confirmation email.
CALLING OUR RESTAURANTS
I’VE TRIED CALLING THE RESTAURANT BUT NO ONE PICKS UP. PLEASE HELP!
During our peak service periods our teams are focussed on serving guests in the restaurant and unfortunately are not always able to answer the phone. Please read these FAQs, as we may have answered your question, or alternatively please email the restaurant with your name, phone number and enquiry and we will get back to you as soon as possible, generally within 24 hours.
- Vapiano Albert Lane: albertlane@vapiano.com.au
- Vapiano Soul Boardwalk: soul@vapiano.com.au
- Vapiano Flinders Lane: flinderslane@vapiano.com.au
- Vapiano King Street: kingstreet@vapiano.com.au
- Vapiano Mt Gravatt: gardencity@vapiano.com.au
- Vapiano Grand Central: grandcentral@vapiano.com.au
- Vapiano Orion: orion@vapiano.com.au
- Vapiano Bourke Street Mall: bourkestreetmall@vapiano.com.au
- Vapiano Carindale: carindale@vapiano.com.au
MENU
CAN I PLEASE SEE YOUR MENU?
Of course! Click here to view our restaurant menu.
CAN YOU CATER TO MY DIETARY REQUIREMENTS?
We like to think of ourselves as pretty flexible! We offer a number of vegetarian, vegan and gluten-free meals. And, as your meal is made fresh for you, we can adapt your dish to suit. Check out our menu here.
DO YOU OFFER GLUTEN FREE MEALS?
Most dishes on our menu can be upgraded to gluten-free gluten free pasta (+$2), zoodles (+$2) or a gluten-free pizza base (+$5). Please refer to our menu for more information. Please note that, whilst every care is taken, gluten-free meals are prepared in a kitchen where gluten is present.
IS YOUR FOOD HALAL?
Unfortunately, our bolognese and lasagne are mixed with pork and are not suitable for those following a halal diet.
Our chicken is halal-friendly.
FUNCTION PACKAGES
DO YOU OFFER FUNCTION PACKAGES?
Yes! We offer a range of function packages for groups of 20 or more people. Click here for more information on our function packages. Once you’re ready to enquire or make your booking, please fill out the contact form online, and we’ll get back to you.
- Vapiano Albert Lane: functionsalbertlane@vapiano.com.au
- Vapiano Soul Boardwalk: functionssoul@vapiano.com.au
- Vapiano Flinders Lane: flinderslane@vapiano.com.au
- Vapiano Bourke Street Mall: bourkestreetmall@vapiano.com.au
- Vapiano King Street: functionskingstreet@vapiano.com.au
- Vapiano Mt Gravatt: functionsgardencity@vapiano.com.au
- Vapiano Grand Central: grandcentral@vapiano.com.au
- Vapiano Orion: functionsorion@vapiano.com.au
- Vapiano Carindale: functionscarindale@vapiano.com.au
TAKEAWAY AND DELIVERY
DO YOU OFFER TAKEAWAY?
We sure do! You can now place a click & collect order online and it’ll be ready for you to pick up when you arrive. Click here to order.
Alternatively, you can order in-store or phone the restaurant.
DO YOU TAKE ORDERS OVER THE PHONE?
We certainly do, however please note that during peak times the restaurant may not be able to answer the phone while they attend to customers dining in the restaurant.
DOES VAPIANO OFFER DELIVERY?
Yes! We offer delivery via a number of delivery partners at selected restaurants. See delivery options for your nearest Vapiano below.
To order delivery from your local Vapiano visit our Order Online page.
DEALS + DISCOUNTS
DO YOU OFFER ANY LUNCH SPECIALS?
Yes! We offer a great selection of lunch specials. These vary per venue so please click here and ensure your nearest Vapiano is set for more information and the menu.
DO YOU OFFER A STUDENT DISCOUNT?
Absolutely – we offer a 20% discount to all full-time students all day every day. The discount applies to all food and drinks; just present your student card to redeem this offer. Please note, this discount cannot be used with any additional offers or discounts and has a maximum discount of $20 per day per student.
DO YOU OFFER A HAPPY HOUR?
You bet we do. Our happy hour runs from 4pm – 6pm daily in all restaurants. Happy hour specials include:
Tap beers – $6
House wine – Half price (small glass)
Basic spirits – $6
Spritzers – $10
Cocktail jugs – $30
Garlic Bread – $5
Check out our full drinks menu here.
CAN I BRING A CAKE TO VAPIANO AND IS THERE ANY FEE?
Yes you may bring a cake; just let a member of our team know when you arrive. There is no extra charge. Please note, we are unable to store and serve ice-cream cakes.
I HAVEN’T RECEIVED MY FANATICOS BIRTHDAY OFFER? HELP PLEASE!
Our Fanaticos birthday offer will be sent to your email address 3 days before your birthday. The voucher is valid for 10 days – from receipt through to a week after your birthday.
Make sure you check your junk mail folder in case it has accidentally ended up there!
OTHER
GIFT VOUCHERS – DO YOU SELL THEM?
We sure do! We have $25, $50 & $100 gift vouchers available for sale in our restaurants.
PUBLIC HOLIDAYS – ARE YOU OPEN AND IS THERE A SURCHARGE?
We are open every day except Christmas Day (Vapiano Soul Boardwalk is even open on Christmas day). Please note a 15% surcharge applies on public holidays.
JOB OPPORTUNITIES – ARE YOU CURRENTLY HIRING?
We’re always looking for fast, fun and fabulous staff for our restaurants. Click here for more details, including instructions on how to apply.
LOST PROPERTY – I THINK I LEFT SOMETHING IN YOUR RESTAURANT. WHO DO I CONTACT?
Please email the restaurant with your name, phone number and a description of the item you lost. We will contact you as soon as possible.
- Vapiano Albert Lane: albertlane@vapiano.com.au
- Vapiano Soul Boardwalk: soul@vapiano.com.au
- Vapiano Flinders Lane: flinderslane@vapiano.com.au
- Vapiano King Street: kingstreet@vapiano.com.au
- Vapiano Mt Gravatt: gardencity@vapiano.com.au
- Vapiano Grand Central: grandcentral@vapiano.com.au
- Vapiano Orion: orion@vapiano.com.au
- Vapiano Carindale: carindale@vapiano.com.au
- Vapiano Bourke St Mall: bourkestreetmall@vapiano.com.au
- Vapiano Coomera: coomera@vapiano.com.au
DONATIONS – CAN YOU PLEASE SUPPORT OUR CHARITY?
Vapiano Australia is proud to play an active role in local communities by supporting groups, charities and sporting teams. If you wish to request Vapiano’s support in your fundraising effort, please email myexperience@vapiano.com.au.