FREQUENTLY ASKED QUESTIONS

We get plenty of questions about our food and restaurants from our fans, so we decided to bundle some of the more common ones together below. But don’t worry, if your question isn’t listed here, feel free to email ‘The Don’ at will.cooke@vapiano.com.au and ask.

CALLING OUR RESTAURANTS

I’ve tried calling the restaurant but no one picks up. Please help!

During our peak service times around lunch and dinner our teams are focussed on serving guests in the restaurant and unfortunately are not always able to answer the phone. Please read these FAQs, as we may have answered your question, or alternatively please email the restaurant with your name, phone number and enquiry and we will get back to you within 24 hours.

BOOKINGS

Can I make a booking for fewer than 10 people?

We only take bookings for groups of 10 or more however, with more than 200 seats in every restaurant, we can accommodate smaller groups with ease – even on busy nights!

How do I make a booking reservation for 10 or more people?

Please book through the relevant restaurant’s page on our website or contact the restaurant directly.

I have a booking – how can I confirm it?

Please click the ‘Reconfirm’ button in your confirmation email; this will process and confirm your booking in our system.

Can I please change the number of people in my booking?

Please email or call the restaurant using the details on your confirmation email.

MENU

Can I please see your menu?

Of course! Click here to view our restaurant menu.

Can you cater to my dietary requirements?

We like to think of ourselves as pretty flexible! We offer a number of vegetarian, vegan and gluten free meals. And, as your meal is made fresh for you, we can adapt your dish to suit.

Do you offer gluten free meals?

Most dishes on our menu can be upgraded to gluten free gnocchi ($4) or a gluten free pizza base ($5). Please refer to our menu for more information. Please note that, whilst every care is taken, gluten free meals are prepared in a kitchen where gluten is present.

Can you give me some nutritional information?

Nutritional information on food is generally reserved for fast food restaurants and for packaged foods, something that we at Vapiano are most definitely not! Rest assured that Vapiano aims to use only the freshest organic local produce and uses semolina flour in all our regular pasta and pizza, and 100% wholegrain durum flour in our wholegrain pasta.

Our fresh fruit, vegetables and herbs are sourced from farms locally within the states that we operate in ensuring that you get the very best in fresh local food.  Fresh is most definitely best!

Our wholegrain durum flour is organically farmed in the Clare Valley in South Australia by 5th generation farmers.

Our cheese is produced by Italian migrant cheese makers in Melbourne who use century old recipes to create world-class cheese.

And those who’ve visited our restaurants will know for sure that our basil is as fresh as physically possible, as it grows in-store!

If you’re looking for something that’s easy on the hips, The Don suggests any tomato-based pastas, such as the Pomodoro, All’Arrabbiata or the Gamberi. If you want that extra kick of goodness, try any of our tomato-based pastas with our wholegrain pasta featuring wholegrain wheat flour lovingly produced in South Australia’s beautiful Clare Valley by Pangkarra Farms. It’s organic, hand-milled, made from 100% durum wheat and, what’s more important, it’s absolutely delicious! Wholegrain pasta is naturally healthier for you than regular pasta, with more fibre and less calories per serving.

FUNCTION PACKAGES

Do you offer function packages?

Yes! We offer a range of function packages for groups of 20 or more people. Click here for more information on our function packages. Once you’re ready to enquire or make your booking, please email your local Vapiano restaurant with your contact and event details, the event date and time and number of attendees, and we’ll get back to you.

TAKEAWAY AND DELIVERY

Do you offer takeaway?

Yes! Just order in the restaurant and ask for takeaway.

Do you take orders over the phone?

Unfortunately we are unable to process phone orders at this stage.

Does Vapiano offer delivery?

Yes! We offer delivery via Deliveroo at selected restaurants. See delivery options for your nearest Vapiano below.

DEALS + DISCOUNTS

Do you offer any lunch specials?

Yes! We offer a great selection of pizzas and pastas for $12 Monday – Thursday 11am to 5pm. Please click here for more information and the menu.

Do you offer a student discount?

Absolutely – we offer a 20% discount to all full-time students between 2pm and 5pm daily. The discount applies to all food and drinks; just present your student card to redeem this offer. Please note, this discount cannot be used with any additional offers or discounts.

Do you offer a happy hour?

You bet we do. Our happy hour runs from 4pm – 6pm daily in all restaurants. Happy hour specials include:

Tap beers – $5

House wine and sparkling – $5 (glass)  |  $20 (bottle)

Basic spirits – $5

Cocktail of the week – $10

Cocktail jugs – $30

Olives – $4

BIRTHDAYS

Can I bring a cake to Vapiano and is there any fee?

Yes you may bring a cake, just let a member of our team know when you arrive. No there is no extra charge.

I haven’t received my Fanaticos birthday offer? Help please!

Our Fanaticos birthday offer will be sent to your email address 3 days before your birthday. The voucher is valid for 10 days – from receipt through to a week after your birthday.

Make sure you check your junk mail folder in case it has accidentally ended up there!

OTHER

Gift vouchers – do you sell them?

We sure do! We have $25 gift vouchers available for sale in our restaurants.

Public holidays  – are you open and is there a surcharge?

We are open everyday except Christmas Day (Vapiano Sydney & Vapiano Gold Coast are even open on Christmas day). We do not charge a public holiday surcharge.

Job opportunities – are you currently hiring?

Please drop your CV directly to your local restaurant or click here to apply online.

Lost property – I think I left something in your restaurant. Who do I contact?

Please email the restaurant with your name, phone number and a description of the item you lost. We will contact you as soon as possible.

 Donations – can you please support our charity?

Vapiano Australia is proud to play an active role in local communities by supporting groups, charities and sporting teams. If you wish to get Vapiano involved in your fundraising effort, please email myexperience@vapiano.com.au.

When are you opening other stores around Australia?

We’re pretty keen about getting our delicious flavours out to the four corners of Australia, but, just like our fabulous pizzas, good things take time! Stay tuned to our Facebook page for more Vapiano store opening info!